Privacy Policy for Warwickshire Garage Door Centre

Last Updated: 21 July 2025

1. Introduction

Welcome to Warwickshire Garage Door Centre (“we”, “us”, “our”). We are committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect any personal information that you provide to us when you use our website (https://www.warwickshiregaragedoorcentre.co.uk/), contact us by phone or email, or use our services.

For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is Warwickshire Garage Door Centre.

Our Contact Details:

Address: Unit C, Rigby Close, Heathcote Industrial Estate, Warwick, Warwickshire, CV34 6TH
Phone Number: 01926 338 633
Email: info@wgdc.co.uk

2. What Information We Collect

We may collect and process the following data about you:

Information you give us: This is information you provide by filling in forms on our website (such as our contact or quote request form), or by corresponding with us by phone, email or otherwise. It may include:
- Your name
- Your address and postcode
- Your email address
- Your phone number
- Details about your property relevant to the installation or repair of a garage door
- The content of your enquiry
Information we collect automatically: When you visit our website, we may automatically collect technical information, including:
- Your Internet Protocol (IP) address
- Browser type and version
- Time zone setting
- Operating system and platform
- Information about your visit, including pages you viewed and how you navigated the website. This data is collected by cookies and similar technologies.

3. How We Use Your Information

We use the information we hold about you for the following purposes:

To provide our services
To respond to your enquiries, provide you with quotes, and to schedule and carry out installations, servicing, or repairs.
To perform a contract
To fulfil our obligations arising from any contracts entered into between you and us.
To improve our website and services
To analyse how visitors use our website to improve user experience and our product offerings.
For communication
To contact you regarding your enquiry, appointment, or for follow-up service reminders.
For legal and regulatory compliance.

Our legal basis for processing your personal data for these purposes is typically one of the following:

Your consent (e.g., when you fill out a contact form).
The processing is necessary for the performance of a contract with you (e.g., to install your new garage door).
It is necessary for our legitimate interests (e.g., for improving our website), provided these interests are not overridden by your rights.

4. Data Sharing and Third Parties

We respect your privacy and will not sell your personal data to any third parties.

We may share your information with trusted third parties who assist us in providing our services, such as:

Suppliers and Manufacturers (e.g., Hörmann)
If we need to order a specific product for your installation.
Our IT Service Providers
Who help maintain our website and business systems.
Delivery and Courier Services
To deliver products to you.

We will only share the information necessary for them to perform their service and we require them to respect the security of your data and to treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees and third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., for product warranties or guarantees).

7. Your Data Protection Rights

Under UK data protection law, you have rights including:

Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate or complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the details in Section 1 if you wish to make a request.

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page. Please check back frequently to see any updates.

Privacy Policy